SYSTEM PROBLEM REPORT

     This is a form to make the reporting of problems 
     consistent, allow records of problems to be kept, 
     and a method of discouraging users from reporting 
     faults in the first place.


1.      Your name? ___________________

2.      Your login name? ____________________

3.      The date? __/__/__

4.      The date the problem first occured if different? __/__/__

5.      Problem Severity
        Minor__         Minor__         Minor__         Minor__

6.      Which machine? ____________________

7.      Which area appears to be at fault?
        Communications__        Disk__          Base Unit__
        Network__               Keyboard__      Screen__        
        Mouse__                 Everything__    Don't Know__

7.1     Can you see the Computer?   Yes__   No__

7.1.1   If 'No', has it been stolen?   Yes__   No__

7.2     Is it plugged in?   Yes__   No__

7.3     Is it switched on?   Yes__   No__

7.4     Have you tried to fix it yourself?   Yes__   No__

7.4.1   Have you made it worse?    Yes__

7.5     Have you read the manual?   Yes__   No__

7.5.1   Are you sure you've read the manual?   Yes__   No__

7.5.2   Are you absolutely certain you've read the manual?   Yes__   No__

7.6     Did you understand it?   Yes__   No__

7.6.1   If `Yes' then why can't you fix it yourself?
        _____________________________________________________________

7.7     Is the equipment unexpectedly noisy?    Yes__   No__

7.7.1   If `Yes' what sort of noise?
        Grinding__              Rattling__
        Whirring__              High pitched whine__
        Sound of disk head scouring disk__
        Strange, out of tune whistling or humming__

7.8     Is there a smell of burning?   Yes__   No__

7.8.1   If `Yes' is the equipment on fire?   Yes__   No__

7.9     Is the fault repeatable?   Yes__   No__

7.10    What were you doing (with the equipment) at the time the fault 
        occurred? ______________________________________________________

7.10.1  If `nothing' explain why you were logged in.
        _______________________________________________________________

7.11    Are you sure you aren't imagining the problem?   Yes__   No__

7.12    Do you have any independent witnesses of the problem?   Yes__   No__

7.13    Describe the problem.
        _______________________________________________________________

7.14    Now, describe the problem accurately.
        _______________________________________________________________

7.15    Speculate wildly about the cause of the problem.
        _______________________________________________________________
        _______________________________________________________________

7.16    Can't you do something else, rather than bothering me?   Yes__   No__